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Shipping 

At Sulis Swimwear, we are committed to delivering your orders in a timely and reliable manner. Our pieces are handmade with care, and we work closely with trusted international shipping partners to ensure your swimwear arrives safely—no matter where you are in the world.

1. Company and Shipping Origin

Sulis Swimwear is a Hong Kong-based company. All orders are processed and shipped from our facilities located in Hong Kong SAR.

 

2. Order Processing Time

  • All orders are processed within 3 to 5 business days, excluding weekends and public holidays.

  • Once your order has been shipped, you will receive a confirmation email containing tracking information.

 

3. Shipping Rates and Delivery Times

  • Standard International Shipping: Delivery times typically range from 6 to 10 business days, depending on the destination country.

  • Free Shipping: Enjoy free standard shipping on all orders over $200 USD.

Please note: Delivery times are estimates and may vary due to customs processing or other unforeseen delays beyond our control.

 

4. Customs Duties and Taxes

  • All international shipments may be subject to customs duties, taxes, and other import fees determined by the destination country.

  • These charges are not included in the purchase or shipping cost and are the sole responsibility of the recipient.

  • Please ensure you understand your own country’s import tax and customs policies before placing an order.

  • Sulis Swimwear will not be held responsible for any issues or costs arising from lack of awareness regarding import rules or tax obligations.

 

5. Refused or Unclaimed Shipments

  • If a package is intentionally refused, not signed for, or returned to us due to unpaid customs duties, taxes, or failure to clear customs, no refunds will be issued.

  • Sulis Swimwear is not responsible for such returned shipments and will not reship or compensate for the associated loss.

 

6. Incorrect Address

  • Please ensure that your shipping information is accurate and complete at the time of purchase.

  • We are not liable for any delays or losses resulting from incorrect or incomplete address details.

 

7. Force Majeure

Sulis Swimwear shall not be held responsible for delivery delays caused by events beyond our reasonable control, including but not limited to customs inspections, natural disasters, strikes, or government restrictions.

 

8. Contact Information

For any questions regarding your order or shipment, please contact us at:

Email: info@sulis-swimwear.com

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