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FAQS

  • What materials are Sulis Swimwear products made from:

Sulis Swimwear products are crafted from high-quality, sustainable materials such as recycled nylon and eco-friendly fabrics. We prioritize both style and environmental responsibility in our designs.

  • How should I care for my Sulis Swimwear pieces:

To ensure the longevity of your swimwear, we recommend hand-washing with cold water and mild detergent. Avoid harsh chemicals and prolonged exposure to sunlight to maintain the fabric's vibrant colors and shape.

  • Size Guide:

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  • What is Sulis Swimwear's approach to sustainability:

Sustainability is at the heart of Sulis Swimwear. We strive to minimize our environmental impact by using recycled materials, reducing waste in production, and partnering with ethical manufacturers. 

  • How can I contact Sulis Swimwear's customer service:

For any inquiries or assistance, our customer service team is available to help. You can reach us via email at info@sulis-swimwear.com , or through our contact form on the website. We aim to respond promptly to ensure a seamless shopping experience for our customers.

Our warehouse is located in Hong Kong. Enjoy free shipping on all orders within Hong Kong.

For international orders, shipping fees will be calculated based on your destination and order details.

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  • Orders typically arrive within 6-10 business days from the date of shipment.

  • Delivery times may vary based on the shipping destination and local customs processing.​

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country.

  • Customers are responsible for paying any customs charges or import duties levied by their local customs authority.

  • For any questions or assistance regarding shipping, please contact our customer service team at info@sulis-swimwear.com 

  • We're here to help you with any shipping-related inquiries and ensure a smooth delivery experience.

  • Sulis swimwear is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of duties may be necessary to release your order if charges do incur.

  • Sulis swimwear is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties & tax. Please keep an eye out for your shipment when tracking number is provided to avoid delays.                      Please ensure you understand your own country’s import tax and customs policies before placing an order. Sulis Swimwear will not be held responsible for any issues or costs arising from lack of awareness regarding import rules or tax  obligations.

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  1. Can I return an item?
    Yes, we accept returns for full-priced items within 14 days of delivery, as long as they are unworn, unwashed, and in original condition  with all tags and hygiene liners intact.

  2. What items are non-refundable?
    Sale items or discounted items (15% off or more) are final sale and cannot be returned or refunded.

  3. How do I start a return?
    Simply email us at info@sulis-swimwear.com within 14 days of receiving your order. Please include your order number and the item(s) you want to return.

  4. When will I receive my refund?
    Once we receive and inspect your return, approved refunds will be processed to your original payment method within 21 business days.

  5. What if I receive the wrong or a damaged item?
    If the mistake or damage is our fault, Sulis Swimwear will take full responsibility and cover all related costs, including return shipping and replacement or refund.

  6. Can I cancel my order?
    Yes, but only if it hasn’t been processed or shipped yet.

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